FEEDBACK/GRIEVANCES PROCEDURE

While we love hear your praise also respect and value your feedback and suggestions.

Be sure to fill out the feed back sheet overleaf so punchfit con continue to deliver to cutting edge education. Alternatively- send us an email – info@punchfit.com.au

Your course should have been an action packed, learning experience, conducted in a safe, supportive and friendly environment. If you felt we did not meet your expectations in procedures or course content or you are not satisfied for any other reason with your day, then please provide in writing the following:

1. Your detailed complaint

2. Your name and address and day time contact number and if possible an email address.

3. What transpired and attended.

4. What transpired and involved.

5. Ensure you state who and they were effected

Please send by registered post to:

Attention punchfit Operations and Procedures Manager

First Floor, 115 Avoca St
Randwick NSW 2031
 
Or alternatively you can voice grievance to:

The Operations and procedures Manager on 13 000 LEARN (13 00 53276)

The Operations and procedures Manager will call you within 2 working weeks to clarify your complaint. A solution will be offered based upon the balance of facts provided, with due consideration for the law if required should you be dissatisfied with the solution offered, then your complaint will be referred to the CEO of Punchfit Global Pty Ltd for direct intervention.