Grievance Policy

FEEDBACK/GRIEVANCES PROCEDURE
Whilst we love to hear your praise, we also respect and value your feedback and suggestions.

Your course should have been an action packed, learning experience, conducted in a safe, supportive and friendly environment. If you felt we did not meet your expectations in staffing, procedures or course content or you are not satisfied for any other reason with your day, then please provide in writing the following:

1. Your detailed complaint

2. Your name and address and day time contact number and if possible an email address.

3. Was your complaint voiced/documented on the day of your course?

4. Please supply proof of purchase

5. What transpired?
6. Please ensure you state who was affected.

Please send by registered post to:

Attention Punchfit Operations and Procedures Manager
29 Central Drive
Burleigh Heads QLD 4217

Or alternatively you can voice grievance to:

The Operations and procedures Manager on 0447478624

The Operations and Procedures Manager will call you within 2 working weeks to clarify your complaint. A solution will be offered based upon the balance of facts provided, with due consideration for the law if required. Should you be dissatisfied with the solution offered, then your complaint will be referred to the CEO of Punchfit Global Pty Ltd for direct intervention.